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TERMS AND CONDITIONS OF SALE

Shipping Policy:

  1. Delivery Time
    1. We aim to deliver orders within 3 to 5 business days from the date of purchase, subject to stock availability and shipping conditions.
  2. Shipping Charges
    1. Shipping charges will be calculated and displayed at checkout. These charges may vary depending on the shipping destination and the weight of the package.
  3. Delivery Process
    1. Once your order has been processed and shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.
  4. Delivery Address
    1. Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or delivery issues.
  5. Delivery Exceptions
    1. While we strive to meet the estimated delivery times, unforeseen circumstances such as weather conditions or carrier delays may cause delays in delivery. We appreciate your patience and understanding in such situations.
  6. International Shipping
    1. We currently only offer shipping within Canada and United States. For international shipping inquiries,  please contact us directly.
  7. Contact Information
    1. If you have any questions or concerns regarding your order or shipping, please feel free to contact us at sales@therockshowevent.com.



Return Policy:

  1. Return Period
    1. You may return items purchased on our website within a maximum period of 30 days from the date of purchase, subject to the following conditions.
  2. Return Conditions
    1. Returned items must be in their original condition, unworn, unwashed, and with their original tags.
    2. Returned items must be accompanied by the receipt or proof of purchase.
    3. Items damaged due to improper washing, abusive use, modification, or machine washing causing a change in the garment size will not be accepted as a condition for return.
  3. Return Fees
    1. Return shipping costs are the responsibility of the customer, except in the case of defective products or our error.
  4. Return Process
    1. To return an item, please contact us to obtain a Return Authorization (RA) number. Items returned without an RA number will not be accepted.
    2. Once we have received and inspected the returned item, we will send you an email to confirm receipt and initiate the refund.
  5. Refund
    1. Refunds will be issued to the original payment method within 7 business days from the receipt of the returned item.